Texas-based Nationstar Mortgage is a mortgage servicer and lender for fixed and adjustable-rate mortgages, in addition to FHA, VA, VA IRRRL and jumbo loans. Their company website offers a number of calculators to assist consumers with determining how much they can borrow and potential monthly payments, however, specific interest rate data is not published. Nationstar serves customers nationwide, except they do not originate home loans in Hawaii. As a nonbank mortgage-servicing firm, Nationstar primarily services loans by collecting mortgage payments, although they do have a wholesale lending division to originate loans.
According to a page on Nationstar Mortgage’s website, the company receives overwhelmingly glowing reviews of their service. The majority of the comments are linked to Google, but instead of being taken to the actual review, the link simply goes to Google.com. Other reviews are from Birdseye.com, a reputation management and customer feedback firm that aggregates reviews, including reviews from employees.
On the Consumer Affairs website, Nationstar Mortgage has an average rating of four out of five stars based on 1,088 ratings from consumers. Recent reviews praise the knowledgeable, helpful mortgage professionals at the company, in addition to mentioning the competitive interest rates.
The Better Business Bureau gives Nationstar Mortgage a NR, or no rating, because the company is currently responding to unresolved complaints.
In stark contrast to Consumer Affairs, there are 65 reviews of Nationstar Mortgage on the BBB website, with 98 percent marked negative and two percent being neutral. Primarily, the negative reviews deal with poor customer service and an inability to pay once the mortgage was sold to Nationstar. Although the BBB received 2377 complaints against the loan servicer within the last three years, all are closed and Nationstar appears to respond promptly to billing and customer service issues.
Lending Tree features 1,395 reviews of nationstar Mortgage, with an average rating of more than four stars out of five. However, the positive reviews are several years old, while the most recent reviews are scathing, mentioning poor customer service, difficulty obtaining refunds that are due and incorrectly applied payments.
Other complaints dealt with insurance that was not needed, which appears to have been resolved with a class action lawsuit against the lender, which was settled, for force-placed insurance.
Nationstar appears to have loyal customers and those that are unhappy with their service; both types are writing reviews on various websites. It is difficult to form an opinion when the reviews are so varied.